Frequently Asked Questions

KraftMed supplies resellers, clinics, hospitals, organisations, and care providers. Individual orders may also be accepted depending on the product.

Yes. You can request a quote for bulk orders, repeat supply, or products where delivery and availability need to be confirmed.

Bulk pricing may be available depending on the product, quantity, and delivery requirements.

Yes, delivery is available across South Africa.

Free delivery may apply to qualifying orders over R1,000. Exclusions apply to large or heavy items.

Delivery timelines depend on stock availability and your location.

• In-stock items are typically dispatched within 24–48 hours.
• Delivery time will then depend on your location.
• If items are not in stock, we may source them via:
  • Air freight (faster, 3 - 6 weeks)
  • Sea freight (longer lead times, 10 - 12 weeks)

Timelines will be confirmed during the quote process where applicable.

Products marked as “Available on Request” are not always kept in stock but can be sourced for you. Once you submit a quote request, we will confirm availability, pricing, and delivery timelines.

Yes. If you are looking for a specific product, send us your requirements and we will assist.

Returns depend on the product type and condition.

• Items must generally be unused and in original packaging.
• Certain medical, sterile, or hygiene-sensitive products may not be returnable.
• Returns must be requested before sending items back.

Our team will guide you based on your order.

Yes, prices include VAT unless stated otherwise.