Medical equipment and consumables
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Customer Support

Returns & Exchanges

If there is an issue with your order, please contact us so we can assist.

Returns are assessed based on the product type, condition, and reason for return.

Due to the nature of medical products, some items may not be eligible for return once opened, used, or removed from original packaging.

Before returning an item

  • Contact us before returning any item.
  • Our team will guide you through the next steps based on your order.

Return conditions

  • Items must be unused and in original packaging.
  • All parts, accessories, manuals, and packaging must be included.
  • Returns must be requested before items are sent back for assessment.

Items that may not be returnable

  • Certain sterile, hygiene, or special-order items may not be eligible for return.
  • Opened, used, or removed items are generally not returnable.

Damaged or incorrect items

  • Incorrect or damaged items must be reported as soon as possible.
  • We will assess the issue and advise on the appropriate next steps.

Return Eligibility Checker

Select options below to quickly check the return criteria for your medical product.

Has the item been opened, used, or unsealed?
Consumables removed from their original sterile wrappers or plastic sleeves.
Is the item sterile, hygiene-sensitive, or a special-order product?
Includes wound dressings, sterile needles, diagnostic kits, or custom imports.
Is the item damaged, faulty, or incorrectly delivered?
Transit damage or mismatch between invoice and physical contents.

Please Note: Approved returns may be subject to handling or courier fees. Return shipping costs may apply unless the item is faulty or incorrect.

Need help with a return?

Our team is here to assist.

Contact Us